Frequently asked questions
Answers to what shoppers ask us most. Can't find yours? Reach us on WhatsApp or through the Contact page and we'll get back to you.
Ordering & payment
Do I need an account to order?
No - you can check out as a guest with just your name and phone number. Creating an account just makes it quicker next time and lets you log in to view your orders, but it's entirely optional.
How do I pay?
There's no online payment at checkout. Once you place an order, you'll get a WhatsApp link to confirm it and arrange payment with us directly - cash, bank transfer, or however works best for you.
Can I change my order after placing it?
Yes, as long as it's still New or Confirmed and doesn't already have a pending change on it - look up your order at Track order and request an item change or cancellation from there. We'll review it (including checking stock for any increase) before it's applied.
Delivery & self-collection
How much does delivery cost?
It depends on your area. If we've set a fixed charge for your zone, you'll see it at checkout before you confirm; if your area isn't set up yet, we'll confirm the charge with you directly before your order is finalized.
Can I collect my order myself instead of paying for delivery?
Yes, if we have a self-collection point set up - choose it at checkout and there's no delivery charge. The address and opening hours are shown right there once you select it.
How do I track my order?
Go to Track order and enter the phone number the order was placed under - no account or order number needed. You'll see live status, a map link for delivery or pickup, and a downloadable copy of your invoice.
What if I'm not home when my order arrives?
Get in touch with us via WhatsApp as soon as you know, so we can arrange a redelivery time with you.
Returns & exchanges
Can I return or exchange an item?
Yes, within our return window after delivery. Go to Track order, find your order, and start a return from there - pick the items, the reason, and (if you'd like it picked up) a convenient time slot.
How do refunds work?
Once we've received and checked the returned item(s), we'll process your refund by cash, bank transfer, or store credit - whichever works for you - and let you know once it's done.
What if the delivery person is at my door and I've changed my mind?
That's fine - just let them know you'd like to decline it at the door, no need to file anything yourself.
Sizing, fit & customization
How do I know what size to order?
Each product page shows exactly which colours and sizes are currently in stock, with the number of pieces left in each - if you're unsure which size suits you, message us on WhatsApp and we're happy to help you choose.
Can I get an item altered or customized?
Yes - on a product page, open "Want this customized or tailored?", describe what you'd like (a shortened hem, a fit adjustment, and so on), and add reference photos if it helps. It goes into your cart at the regular price; we'll review the request and let you know the extra cost, if any, before your invoice is finalized.
Account & contact
I forgot my account password - what do I do?
Go to the log in page and click "Forgot your password?" - if the email on your account matches, we'll send you a reset link. If you signed up without an email, contact us and we'll help you back in.
How do I leave a review?
Open the product page and scroll to the reviews section at the bottom - you can rate and comment whether or not you have an account. Reviews go live once we've had a quick look, usually within a day.